Endpoint Protection

Recently two of my LUA's seem to have stopped downloading which is strange. When I go onto the homepage it doens't populate any information apart from available disk space of which there is over 100GB on both. When I click on config the LUA just seems to time out but when I click on all the other tabs in the LUA everything else comes up fine. I've tried restarting the services with no effect and I can't even seem to run the troubleshooting tool in the LUA to generate a log for symantec. Anyone else had this issue or know how to resolve it? 

I've spoken to the other teams and they say that nothing has been adjusted on them in the past week. LUA version 2.3.2.99 we can't upgrade to the latest version atm. But seems odd that both have gone down at the same time and have the same issue. 

have you tried to perform a repair install with the setup files ?

No not tried a repair yet as need to get the files back on the server. Just very odd that's it's happened to two seperate LUA's the same issue. 

Further investigation looks like windows patching has corrupted the LUA's database on both environments going to try and uninstall and re-install 

hmm sounds interesting, keep us posted. also update us which particular KB it is so that we can try to avoid installing in our environment

The uninstall of the LUA and re-install on the same version worked and everything updating again. I've not been able to pinpoint which MS patch did the damage but have been able to identify which KB's were installed.