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  • 1.  Mail Delivery System

    Posted Mar 16, 2019 05:06 AM

    Hi,

    I am unable to send emails to one of my supplier. Error as below.

     

    The following message to <V.Rajeshwar@wago.com> was undeliverable.

    The reason for the problem:

    5.3.0 - Other mail system problem 553-'Message filtered. Refer to the Troubleshooting page at\nhttp://www.symanteccloud.com/troubleshooting for more\ninformation. (#5.7.1)'

     

    Please provide solution.



  • 2.  RE: Mail Delivery System

    Posted Mar 16, 2019 03:43 PM

    If you haven't done so already submit a sample of an email that's blocked to:

    investigation@review.symantec.com 

    Links for reference:

    https://www.symantec.com/docs/TECH82881


    https://www.symantec.com/docs/TECH250089


    https://www.symantec.com/docs/TECH240145

    This is the first place to start until someone from Symantec can review this thread and remediate. But your best bet is to start sending PMs to Symantec folks on this forum as there has been very little activity here and support won't help because you're not a customer. Basically, your customers will need to whitelist your domain.

    Don't shoot the messenger - I'm just letting you know. I'm not a Symantec employee and cannot help much further.