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  • 1.  Mail not delivered

    Posted Nov 24, 2017 04:56 AM

     

    Hi we are running a mailserver on  149.210.163.35. Message we are receiving from mailservers which are using messagelabs is: Cannot delivered, host not available. When using an other ip, it works. So we expect that our IP is on a blacklist. However that is not the case, please help to support us.

    We checked our IP: The IP address you submitted, 149.210.163.35, does not have a negative reputation and therefore cannot be submitted for investigation.

     

    kind regards,

    Bas



  • 2.  RE: Mail not delivered

    Posted Dec 13, 2017 08:17 AM

    Submit a sample of the email that's getting blocked to:

    investigation@review.symantec.com 

    http://www.symantec.com/docs/TECH82881