Email Security.cloud

Hello

I just set a new mail server. The ip address  that the ISP assigned to me was already blocked by Messagelabs only (not by any other black list). I requested ip removal from Symantec black list and the IP now shows NEUTRAL, but my server still can't send to Messagelabs protected domains.

I read in another post that the ip was being throttled by Symantec because it was blocked in the past, so i need you to please completely free this IP address.

How can i provide my mail server's ip address securely?

Regards

Hi Jose,

You can Private message me your IP and I will check it out for you.

Kind regards

Kevin Brosnan

Tier 2 Senior Technical Support Engineer.

We just set up a new hostet Exchange server with an ip address we havn't used before. Mails flow to everyone except customers that is protected by Symantec with MX preference = 20, mail exchanger = cluster5a.eu.messagelabs.com
MX preference = 10, mail exchanger = cluster5.eu.messagelabs.com

When i try to telnet cluster5.eu.messagelabs.com on port 25 there is no response.

The the Ip investigation Query website (http://ipremoval.sms.symantec.com/lookup/) returns "The IP address you submitted, xx.yy.zz.ss, does not have a negative reputation and therefore cannot be submitted for investigation." when I run the test.

What could be wrong?

Regards

Hi Jose,

Just following up on this topic and wondered if you need any further assistance on this matter.

If the issue has since been resolved. Please can you set this thread as resolved to prevent others adding to it.

Kind regards

Kevin Brosnan
Tier 2 Senior Technical Support Engineer

CompTIA Security+ Certified

Hi Jose,

Just following up on this topic and wondered if you need any further assistance on this matter.

If the issue has since been resolved. Please can you set this thread as resolved to prevent others adding to it.

Kind regards

Kevin Brosnan
Tier 2 Senior Technical Support Engineer

CompTIA Security+ Certified

I've similar problem with messagelabs, and I'm unable to send PM(

I've similar problem

Can You check my server IP 213.136.87.63

Hello Marcin, 

I've adjusted IP reputation on your sending IP. You should no longer have problems sending to MessageLabs. 

Regards, 

SymArt

Thank You very much!

Ports are open, all should work now
 

HI Message Lab block emails from our domain 

domain name sportscover.com 

mx records - mail1.sportscover.com

                    mail2.sportscover.com

                   mail3.sportscover.com

please take necessary steps in IP reoutation service allow emails get to the clients

sending Emails to 12 deferent domains (companies ) having issue blocking by messagelabs

thank you

regads

sandy 

Mails form sportscover.com get block by messagelabs.

could you please fix this 

all the companies use Symantec get block email from sportscover.com

domain name - sportscover.com

mx records- mail1.sportscover.com

                   mail2.sportscover.com

                   mail3.sportscover.com

please treat this as urgent

regards

sandy

Hi Symantec,

About 2 weeks ago our organization started to get 553 bounceback errors suddenly to contacts we've been sending to all along. Our DKIM, and SPF records all check out clean (and haven't been updated) and we're not on any blacklist. I've submitted our domain information and false positive examples a dozen times now but no reply and no change in sending ability. What other options do we have to get this resolve by Symantec? Many business we've done business with for quite sometime use your messagelabs product and we're suddenly unable to reply to threads we've had open for weeks?!

Anywhere else we can post to get some attention on our requests? Seems like this thread is no longer monitored, neither is the new one I created for it. We still can't send to our long time customers and invenstors suddenly. 

Hello Symantec,

I'm having the same issue as Jose Maria Sarachaga and Tomcatt. I've submitted email samples, gone through the automated IP check, and posted on the forum to no avail. I'd like to resolve this issue as promptly as possible. Is there anyone I can speak to in order to get a resolution?

Thanks.

I am having similar problems as well.
I have checked on your website our IP has no bad reputation.

There is a record in the log.
(connect to cluster1.us.messagelabs.com [216.82.241.131]: 25: Connection timed out)

Server IP: 219.99.220.45

How do I solve the problem?