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  • 1.  mail server IP blocked

    Posted Apr 28, 2017 04:10 AM

    Hi there, connections from one of our IP addresses (196.37.72.252) are blocked, the IP is not listed anywhere and the rep is neutral..

    connect to cluster5.us.messagelabs.COM[216.82.242.147]:25: Connection timed out)

    (connect to cluster1a.sa.messagelabs.com[196.14.170.67]:25: Connection timed out)

    please unblock/delist asap.

    thank you. 



  • 2.  RE: mail server IP blocked

    Broadcom Employee
    Posted Apr 28, 2017 05:42 AM

    Hi

    Your IP was being throttled by our service as we will lilely have seen potentially spammy content from this IP in the past.

    I have now cleared the throttling so you should not see further connection issues.

    Please check and confirm and if happy please mare this thread as resolved.

    Thank you

    Ian Tiller

    Tier 2 Senior Technical Support Engineer