Email Security.cloud

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  • 1.  mail1.bemta12.messagelabs.com is not delivering email

    Posted Aug 24, 2017 10:35 AM

    Hi,

    Can someone help me please?  It seems that emails that are processed through mail1.bemta12.messagelabs.com are not being received by my client.  Other servers like mail1.bemta8.messagelabs.com are routing properly.  My client had an issue where their domain expired and DNS was lost for a few hours but that was corrected 2 days ago.  Is there any way we can check the routing on mail1.bemta12.messagelabs.com and any other servers that might be affected if I provide you the destination domain?

    Many thanks.

    Dante



  • 2.  RE: mail1.bemta12.messagelabs.com is not delivering email

    Posted Aug 25, 2017 02:07 AM

    Still looking for help on this.  Please advise.

    Thank you,

    Dante



  • 3.  RE: mail1.bemta12.messagelabs.com is not delivering email

    Broadcom Employee
    Posted Aug 29, 2017 05:11 AM

    Hi Dante

    Can you give me a few example mails to look at so I can pull the logs for them and see if I can see whats happening with these?

    I'd need the sender, recipient, subject and date/time.

    Thanks

    Ian Tiller

    Tier 2 Senior Technical Support Engineer