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  • 1.  Mails are blocking to most of our prospects

    Posted Aug 15, 2018 01:06 PM

    Team,

     

    I am karthik,  Mail administrator of egmonitoring.com. We are sending mails using the following IP's which is blocking by symantec cloud.

    34.211.27.91, 34.211.27.129, 34.211.27.24, 34.211.27.84.

    We are sending all legal E-Mails but the mails are blocking and marking as SPAM source.

    Request you to whitelist the IP's and our domain. This is impacting our business and need your help.

    IP reputation is not showing any errors.

    Your earliest response is appreciated.

     

    Regards

    karthik

     



  • 2.  RE: Mails are blocking to most of our prospects

    Posted Aug 15, 2018 01:52 PM

    Submit a sample of the email that's blocked to:

    investigation@review.symantec.com 

    Links for reference:

    https://www.symantec.com/docs/TECH82881

    https://www.symantec.com/docs/TECH250089

    https://www.symantec.com/docs/TECH240145



  • 3.  RE: Mails are blocking to most of our prospects

    Posted Aug 16, 2018 04:36 AM

    Hi,

    Hi we sent a mail to investigation@review.symantec.com  from Ryan.Spencer@eg-monitoring.com

    Can you check and update.

    Regards

    Karthik