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  • 1.  Mailserver ip has a negative reputation but cannot be submitted for investigation

    Posted Mar 09, 2017 12:58 PM

    Hi,

    a customer of me wants to send an email to someone, but the email cannot be delivered, because it's returning with the message that the mailserver ip is on the Symantec Global Bad Senders-List.
    But if i want to submit the ip for investigation via http://ipremoval.sms.symantec.com/lookup/, it is said that the ip has no negative reputation.
    But if i check the ip over http://www.symantec.com/security_response/landing/spam/, the reputation is bad.

    The ip of the server is 62.75.186.48

    So, what can i do now?

    The mailserver is clearly not sending any spam and was checked multiple times.



  • 2.  RE: Mailserver ip has a negative reputation but cannot be submitted for investigation

    Posted Apr 05, 2017 07:27 AM

    I checked this IP too. With my SMG and with the link you posted. Both tell me this IP neutral. I guess it has already been removed from the Symantec Black List?
     



  • 3.  RE: Mailserver ip has a negative reputation but cannot be submitted for investigation

    Posted Apr 06, 2017 08:54 AM

    Hi,

    I have 3-4 different different servers. It has total 16 IP address that all are listed as negative reputation.

    Reasons for this assessment include:

    • The host has been observed sending spam in a format that is similar to snow shoe spamming techniques.

    I already put the request for one of my IP its almost 7 days but still it is not removed from the list.

    206.225.95.112

    206.225.95.135

    206.225.95.30

    206.225.95.24

    Can you please check and resolve my issue. its almost more then 1 week.



  • 4.  RE: Mailserver ip has a negative reputation but cannot be submitted for investigation

    Posted Apr 11, 2017 11:23 AM

    I'm receiving the same error when my email server try connect with other email server with synmatec products.

    the error is 554 5.7.1 You are not allowed to connect.

    My email server IP is 198.204.254.221 and 198.204.254.222

    I have submitted the email server IP for invetigation on http://ipremoval.sms.symantec.com/lookup/ but all remain the same,  I get message "The IP address 198.204.254.221 has already been submitted for investigation." and with ip 198.204.254.222 I have submited any times too.

    Boths server are normal customers email server.I got IPs form datacenter one month ago and still I cant clean from synmatec successfully.

    I tryed many times submit both IPS for invetigate but I can't get succefull delist. Please can you help me?

    Than you!