Hi.. I hope this will be little help to you...
You can search the client in the SEPM DATABASE. This is a long process but you will find out whether the client is present in the database.
Get the ComputerID and HardwareID under following key...
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\SYLINK\SyLink
Use this SQL to get the details of the client in the MS Database
___________________________________________________________________
SELECT [CLIENT_ID]
,[DOMAIN_ID]
,[GROUP_ID]
,[POLICY_MODE]
,[COMPUTER_ID]
,[HARDWARE_KEY]
FROM [sem5].[dbo].[SEM_CLIENT] where [HARDWARE_KEY] = 'put HardwareID from
above reg key'
___________________________________________________________________
Then get Group name using this SQL.
SELECT [ID]
,[NAME]
,[TYPE]
,[DOMAIN_ID]
FROM [sem5].[dbo].[IDENTITY_MAP] where [ID] = 'GROUP_ID from above SQL'
Now you will be able to see to which group the client are pointing to
____________________________________________________
If you want to move the client you can use this SQL
Get the Group ID of known group from [sem5].[dbo].[IDENTITY_MAP] table.
use this sql to move the client which is not appearing in the console to the known group.
UPDATE [sem5].[dbo].[SEM_CLIENT]
SET [GROUP_ID] = 'New group ID'
WHERE [CLIENT_ID] = 'Mising Pc CLIENT_ID'
Now the client will show under the group you have specified.