Hi Everyone,

 

I have a new NAS device and I'm having trouble connecting to it using QFinder (included app with the NAS).  When I disable the firewall I am able to connect to my NAS device.  Since I'm running with managed SEP, I assume I need to take the issue back to my corporate help desk, but I'd sure like to tell them exactly what needs to be done.... or is this something I can fix locally?

 

 

Check the Traffic log see what's beig blocked. Should just need to be a port opened or traffic allowed to/from that device

The traffic log shows 0 incoming blocked and 0 outgoing blocked and I've enabled windows services and broadcast traffic to be displayed.  Yet, when I disable all protection, I can find the NAS.  Is there a log file I can look at?

Check the traffic log on the client when you click on view log and select NTP you can view traffic log . if you see any entry of you nas drive block drag to right you can view the rule name which block NAS drive

However, you did get me to the solution.  I added a new firewall rule for all traffic on the specific MAC address and I'm good.  Thanks for pointing me in the right direction!

Check the reports on SEPM as well

About Network Threat Protection reports and logs

http://www.symantec.com/business/support/index?page=content&id=TECH95542

Viewing the Network Threat Protection Log

http://www.symantec.com/business/support/index?page=content&id=HOWTO16261