Endpoint Protection

I just installed SEP 11.0.7101 (0236) on my 2011 MBP running OSX 10.7.3 and a new problem has ocurred.

Overnight, the system memory utilized creeps up fro 3GB to 7.97 (out of 8) GB.  This has happened twice now.

I had previously removed an olver version of SEP for the same reason.

Bottom line - SEP consumes all physical memory on my system.

I have run GatherSymantecInfo and have the dump file for anyone at Symantec who needs to see it.

Any help is appreciated!!!  We need SEP for corporate compliance, but I can not run it!!!

Hello,

I would suggest you to look at this Thread and Article below:

Thread:

https://www-secure.symantec.com/connect/forums/endpoint-protection-mac-updated-121-scannotification-process-still-using-high-cpu

Article:

http://www.symantec.com/docs/TECH156700

Reference - 

https://www-secure.symantec.com/connect/forums/sep-1107101-mac-cpu-utilization-issue

Hope that helps!!

Thnks Mithun.  My issue is not CPU utilization, but rather physical memory utilization.  When I check in activity monitor, there is no free memory left.  But when I look at individual processes, none of them are utilizing the memory - so there appears to be a memory leak somewhere in one of the programs running.  Since SEP is newly re-installed, that is my suspect as this issue has not happened since the last time I removed SEP...

Hello,

Could you please try installing the Latest SEP 11.0.7202 on your MAC and check if that resolves the Issue.

Check this Article:

https://www-secure.symantec.com/connect/articles/latest-symantec-endpoint-protection-releases

Keep us posted.

I followed the link - and it asks for "Please enter the serial number associated with your product " - can you tell me with a corporate license where I would find the serial number ?  I did not see it displayed when checking the "About SEP" menu option.

The Serial number would be a part of your documents that you may have received when you purchased either the product or the support.

Example: M123456789

You could also call the licensing team for further assistance.

Customer Care Contact Numbers for Licensing Issues:-

http://www.symantec.com/support/assistance_care.jsp

The serial number is the M123456789 number or code if you prefer, that you use to connect to fileconnet in order to download the software or updates.

Update:

When navx is running for the nightly scan, I can watch the physical memory used increase while navx executes.

We have a corporate license and I do not know the serial number.  WIll have to call customer support to get it.