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Message Lab Server Received the Email but Not Deliver to my customer

  • 1.  Message Lab Server Received the Email but Not Deliver to my customer

    Posted May 03, 2017 12:29 AM

    Good day,

    my sales sending email to customer using message Lab services.
    Message lab server received the email but do not sending to my customer.
    No reject message from message lab too.

    Partial of logs

    Fri 2017-04-28 15:23:17.851: Resolving A record for cluster1.us.messagelabs.com (DNS Server: 8.8.8.8)...
    Fri 2017-04-28 15:23:17.867: *  D=cluster1.us.messagelabs.com TTL=(5) A=[216.82.249.211]
    Fri 2017-04-28 15:23:17.867: *  D=cluster1.us.messagelabs.com TTL=(5) A=[216.82.242.44]
    Fri 2017-04-28 15:23:17.867: *  D=cluster1.us.messagelabs.com TTL=(5) A=[216.82.241.243]
    Fri 2017-04-28 15:23:17.867: *  D=cluster1.us.messagelabs.com TTL=(5) A=[216.82.251.43]
    Fri 2017-04-28 15:23:17.867: *  D=cluster1.us.messagelabs.com TTL=(5) A=[216.82.241.131]
    Fri 2017-04-28 15:23:17.867: *  D=cluster1.us.messagelabs.com TTL=(5) A=[216.82.249.179]
    Fri 2017-04-28 15:23:17.867: Randomly picked 216.82.251.43 from list of possible hosts
    Fri 2017-04-28 15:23:17.867: Attempting SMTP connection to 216.82.251.43:25
    Fri 2017-04-28 15:23:17.867: Waiting for socket connection...
    Fri 2017-04-28 15:23:18.195: *  Connection established 192.168.0.201:2048 --> 216.82.251.43:25
    Fri 2017-04-28 15:23:18.195: Waiting for protocol to start...
    Fri 2017-04-28 15:23:18.883: <-- 220 server-6.tower-196.messagelabs.com ESMTP
    Fri 2017-04-28 15:23:18.883: --> EHLO bpplas.com
    Fri 2017-04-28 15:23:19.211: <-- 250-server-6.tower-196.messagelabs.com
    Fri 2017-04-28 15:23:19.211: <-- 250-STARTTLS
    Fri 2017-04-28 15:23:19.211: <-- 250-PIPELINING
    Fri 2017-04-28 15:23:19.211: <-- 250 8BITMIME
    Fri 2017-04-28 15:23:19.211: --> MAIL From:<prvs=1291a24a6f=yyyyy.com>
    Fri 2017-04-28 15:23:19.555: <-- 250 OK
    Fri 2017-04-28 15:23:19.555: --> RCPT To:<xxxxx.com>
    Fri 2017-04-28 15:23:19.914: <-- 250 OK
    Fri 2017-04-28 15:23:19.914: --> RCPT To:<xxxxxx.com>
    Fri 2017-04-28 15:23:20.273: <-- 250 OK
    Fri 2017-04-28 15:23:20.273: --> DATA
    Fri 2017-04-28 15:23:20.601: <-- 354 go ahead
    Fri 2017-04-28 15:23:20.601: Sending <e:\mdaemon\queues\remote\pd35000641879.msg> to [216.82.251.43]
    Fri 2017-04-28 15:23:31.195: Transfer Complete
    Fri 2017-04-28 15:23:31.586: <-- 250 ok 1493364345 qp 61771 server-6.tower-196.messagelabs.com!1493364332!102534833!1
    Fri 2017-04-28 15:23:31.586: --> QUIT
    Fri 2017-04-28 15:23:31.914: <-- 221 server-6.tower-196.messagelabs.com
    Fri 2017-04-28 15:23:31.914: SMTP session successful (Bytes in/out: 294/301978)
    Fri 2017-04-28 15:23:31.914: ----------

     



  • 2.  RE: Message Lab Server Received the Email but Not Deliver to my customer

    Broadcom Employee
    Posted May 04, 2017 02:39 AM

    Hi

    Looking at this issue it appears this message has been filtered as being possible spam.

    In order to have this investigated please follow the processes laid out in the link below:

    https://support.symantec.com/en_US/article.TECH82881.html

    Alternatively you can contact the recipients via a different medium and request them to open a Support case to have this investigated.

    Thank you

    Ian Tiller

    Tier 2 Senior Technical Support Engineer