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  • 1.  Messagelab

    Posted Sep 18, 2018 08:19 PM

    Dear Sir/Madam

    I can't seem to get emails out due to error .....I manage to clear out other blockage but get this error on the mailbox....

    lost connection with cluster5.us.messagelabs.com[67.219.250.98] while sending end of data -- message may be sent more than once

    my IP Address is 103.43.147.23

    thanks



  • 2.  RE: Messagelab

    Posted Sep 18, 2018 11:01 PM

    Dear Sir/Madam

    I can't seem to get emails out due to error .....I manage to clear out other blockage but get this error on the mailbox....

    lost connection with cluster5.us.messagelabs.com[67.219.250.98] while sending end of data -- message may be sent more than once

    my IP Address is 103.43.147.23

    thanks



  • 3.  RE: Messagelab

    Posted Sep 19, 2018 10:37 AM

    If you haven't already submit a sample of an email that's blocked to:

    investigation@review.symantec.com 

    Links for reference:

    https://www.symantec.com/docs/TECH82881

    https://www.symantec.com/docs/TECH250089

    https://www.symantec.com/docs/TECH240145

    This is the first place to start until someone from Symantec can review and help you out.