Email Security.cloud

I'm having trouble corresponding with a few of my clients who have servers behind MessageLabs infrastructure. 

There seems to be an error in delivery. I'm corresponding from ncinl.ca (IP is 67.202.92.9) and cansel.ca.

IP:

67.202.92.9

DNS: 

ns22.wpxhosting.com
ns23.wpxhosting.com

I've double checked the following:

• IP is not black listed on any SBL's and DNS as well.
• Symantec IP investigation tool shows NO negative reputation of mentioned IP
• I've also sent email with de list request to: investigation@review.symantec.com with reply:
• "....We will investigate and if necessary setup counter measures to make sure that it is not blocked again in the future. The reason for your IP being identified as a zombie is that Symantec received what appears to be spam email traffic from your IP into its Probe Network and performed a series of tests to determine if your IP address was a mail server. Upon failing this initial test, we performed additional analysis of the email traffic prior to listing the IP."

Email still don't reach any recepient within the target domain.

I'll be apreciate You to investigate my case and release domain\IP form black lists.

Regards

Daniel

Hi Daniel

I've checked the IP you mentioned and I can;t see any listings or anything that would cause this to get blocked.

Is this still happening? If so do you have any example NDRs you;ve receievd or does anything show in your server logs indicating an error message?

Thanks

Ian Tiller

Tier 2 Senior Technical Support Engineer

Hi can you please check our server IP address 114.31.75.98 as our client keeps getting this mail 

DHE-RSA-AES256-GCM-SHA384:256 CV=yes: SMTP error from remote mail server after RCPT TO:<TheatreBookings.cc@ramsayhealth.com.au>: 553-Sorry, your IP address 114.31.75.98 has been\n553-blacklisted. Refer to the Troubleshooting page at\n553-http://www.symanteccloud.com/troubleshooting for more\n553 information. 

but we dont have a negative IP Rep...

thanks

Hello,

Can you let us know who you are trying to email?

Kind Regards

Richard Brittain
Tier2 Senior Technical Support Engineer,
Symantec Corporation