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  • 1.  Messagelabs Blocking Newly Obtained AWS IP - no bad reputation

    Posted Jan 15, 2019 11:15 AM

    Hi there,

    I have done all testing I can do before posting here, I believe this to be an issue outside of my control but willing to check anything as required.

    The below happens when trying telnet on any of the IPs.. EXIM gets connection timed out.

     

    $ telnet 46.226.52.198
    Trying 46.226.52.198...
    telnet: connect to address 46.226.52.198: Connection refused

     

    Please advise as I need this to be resolved before I add extra clients, unfortunately I use messagelabs so its impacting me more than anything!

    If it is blocked/trottled, could you advise when the last seen spammy content was?



  • 2.  RE: Messagelabs Blocking Newly Obtained AWS IP - no bad reputation

    Posted Jan 15, 2019 11:21 AM

    If you haven't done so already submit a sample of an email that's blocked to:

    investigation@review.symantec.com 

    Links for reference:

    https://www.symantec.com/docs/TECH82881

    https://www.symantec.com/docs/TECH250089

    https://www.symantec.com/docs/TECH240145

    This is the first place to start until someone from Symantec can review this thread and remediate.