Email Security.cloud

 View Only

  • 1.  messagelabs.com blocking our mail even though our reputation is good.

    Posted Aug 19, 2019 10:55 AM

    In a prior forum discussion on May 14, 2018, an entity had problems with email throttling resulting in mail flow issues.  In August, 2019, we have also seen this problem and need assistance in validating the throttling of services provided through MessageLabs.   The Tier 2 Senior Product Support Engineer that resolved the prior forum issue is Ian Tiller.

    The external IPs in question are:

    199.16.160.4

    199.16.160.6

    199.16.164.8

    199.16.164.9

     

    Thanks for the assistance



  • 2.  RE: messagelabs.com blocking our mail even though our reputation is good.
    Best Answer

    Posted Aug 20, 2019 09:51 PM

    I received technical support help and the issue was resolved.

     

    Thanks....



  • 3.  RE: messagelabs.com blocking our mail even though our reputation is good.

    Broadcom Employee
    Posted Aug 23, 2019 11:49 AM

    Hello Donny,

    Pardon the delay. That's great to hear that you got it resolved. Please do continue to reach out to support directly via call / portal case / chat for any urgent issues.

    Regards,