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  • 1.  ....messagelabs.com Connection timed out

    Posted Dec 14, 2017 03:30 AM

    Hello,

    like some others, I have a problem with messaging via messagelabs.com.
     

    connect to cluster1.eu.messagelabs.com[193.109.254.67]:25: Connection timed out
    connect to cluster2a.eu.messagelabs.com[85.158.139.103]:25: Connection timed out
    connect to cluster3.eu.messagelabs.com[85.158.137.67]:25: Connection timed out
    connect to cluster4a.eu.messagelabs.com[85.158.139.103]:25: Connection timed out
    connect to cluster8.eu.messagelabs.com[85.158.140.211]:25: Connection timed out

    Our mailserver with IP 138.201.200.181 is not on the blacklist.
    What can i do to resolve this problem?

    regards Ralf



  • 2.  RE: ....messagelabs.com Connection timed out

    Broadcom Employee
    Posted Dec 14, 2017 04:48 AM

    Hi Ralf,

     

    Welcome to the Symantec cloud forums!

     

    Our systems use a number of security controls, besides the blacklist. I will make sure to check internally, but please also follow the process outlined here to help resolve your issue: https://support.symantec.com/en_US/article.TECH82881.html

    It basically consists of sending a couple of samples to Investigation@review.symantec.com, so our team can get the full picture of the issue.

     

    Any further questions, please let me know!

     

    Kind regards



  • 3.  RE: ....messagelabs.com Connection timed out

    Posted Dec 14, 2017 06:42 AM

    I am having similar problems as well.

    I have checked on your website our IP has no bad reputation.

    There is a record in the log.

    (connect to cluster1.us.messagelabs.com [216.82.241.131]: 25: Connection timed out)

    Server IP: 219.99.220.45

    How do I solve the problem?



  • 4.  RE: ....messagelabs.com Connection timed out

    Posted Dec 14, 2017 06:46 AM

    Submit a sample of the email that's getting blocked to:

    investigation@review.symantec.com 

    http://www.symantec.com/docs/TECH82881



  • 5.  RE: ....messagelabs.com Connection timed out

    Posted Dec 14, 2017 06:57 AM

    I already sent the mail to Investigation@review.symantec.com (Wed, 13 Dec 2017 09:19:12 +0900).

    Currently, there is no reply....    ;-<

     



  • 6.  RE: ....messagelabs.com Connection timed out

    Posted Dec 14, 2017 07:03 AM

    The link states it can take up to 7 business days.



  • 7.  RE: ....messagelabs.com Connection timed out

    Posted Dec 14, 2017 06:52 PM

    Hello Brian

    I'll wait 7 business days..

    Thank you.

    / KatsuKino



  • 8.  RE: ....messagelabs.com Connection timed out

    Posted Dec 26, 2017 05:40 AM

    Thanks to you, "connection time out" has been lifted.



  • 9.  RE: ....messagelabs.com Connection timed out

    Posted Dec 26, 2017 06:30 AM

    Thanks to you, "connection time out" has been lifted.



  • 10.  RE: ....messagelabs.com Connection timed out

    Broadcom Employee
    Posted Dec 27, 2017 11:34 AM

    Hello Ralf/Katsukino,

    I've re-checked both IPs and the reputation had risen again. Note that the IPs have been cleaned again, reputation reset.

    Please ensure neither of you is compromised in any sense, this to assess you're not unwillingly sending spam since this could be the reason the reputation keeps spiking.

    Have a good new year!

    Thanks
    Roberto