Email Security.cloud

We are finding email sent to domains using your messagelabs service being delayed or rejected with “service temporarily unavailable”.

We are not bulk senders. In fact, most of these messages are replies to our existing customers.

We are not on any RBLs.

Our public IP address is 12.220.120.70.

I have sent a message to 'investigation@review.symantec.com' and private messaged a Symantec employee on here, but I have not gotten an answer yet.

Not being able to reply to our customers is having an impact on our business.

We are going to have to begin advising our customers that their mail security provider is the cause for this.

Please escalate.

Hi,

Try escalating to the community manager on the link below:

https://www.symantec.com/connect/user/rgmdonaldson

Thanks!

Conversing with Jill_Of_All_Trades, we were able to help get this issue resolved.

Regards

Ian Tiller

Tier 2 Senior Product Support Engineer