Email Security.cloud

I am having the same problem as in this thread: https://www.symantec.com/connect/forums/messages-not-arriving-users 

There are no instructions in that thread on what to do if the problem occurs, except send some sample to a random email address that isn't even part of symantec (brightmail??) ... I am not understanding how you don't have a proper process for resolution of email problems? Especially when you do not give clients any indication that messages are failing to be delivered.

Please advise.

Hi Scott,

Sorry to hear your having trouble emailing our clients.  We do our have a process for false positive, I have provided the link below.

https://support.symantec.com/en_US/article.TECH233678.html

If you can provide me with the exact error message and your sending IPs I can better assist you.

Thanks,

VIjay S