ServiceDesk

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  • 1.  Minimum IE

    Posted Jan 21, 2016 09:33 AM

    Can someone please confirm what the minimum version the user need to user ServiceDesk?

    I have read some places its only IE 10 and above and other its 7/8/9

    Thanks



  • 2.  RE: Minimum IE
    Best Answer

    Posted Jan 22, 2016 06:27 AM

    Browser Support Matrix


    ServiceDesk 7.5 MP1 support matrix

    https://support.symantec.com/en_US/article.HOWTO84624.html

    Component Supported in ServiceDesk 7.5 MP1 Support new to ServiceDesk 7.5 MP1 Not Supported in ServiceDesk 7.5 MP1
    Process Manager portal browsers - Firefox version 13 and later
    - Microsoft Internet Explorer versions 7, 8, and 9
    - Google Chrome version 17 and later
    - Safari version 5 and later    		 N/A N/A


     

    Workflow 7.5 SP1 support matrix

    http://help.elasticbeanstalk.com/ShowInTab.action?ProdId=WORKFLOW&vid=v96056279_v96056075&locale=EN_US&context=ITMS7.5

    Component/Category Supported in 7.5 SP1 Support new to 7.5 SP1 Support removed from 7.5 onwards
    Process Manager browsers
    • Microsoft Internet Explorer 7, 8, and 9
    • Firefox 13 or later
    • Google Chrome 17 or later
    • Safari 5 and later
    		 Microsoft Internet Explorer 10 and 11 N/A

     

    ServiceDesk 7.5 SP1 support matrix

    http://symantechelp.com/ShowInTab.action?ProdId=SERVICEDESK_IMPL&vid=v75405962_v91991033&locale=EN_US&context=ITMS7.5

    Component Supported in ServiceDesk 7.5 SP1 Support new to ServiceDesk 7.5 SP1 Not Supported in ServiceDesk 7.5 SP1
    Process Manager portal browsers
    • Microsoft Internet Explorer versions 7, 8, and 9
    • Firefox version 13
    • Google Chrome version 17
    • Safari version 5
    		 N/A N/A


  • 3.  RE: Minimum IE

    Posted Jan 22, 2016 06:42 AM

    Symantec™ ServiceDesk 7.6 Implementation Guide

    https://support.symantec.com/en_US/article.DOC8620.html

    Component Supported in ServiceDesk 7.6 Support new to ServiceDesk 7.6 Not Supported in ServiceDesk 7.6
    Process Manager portal browsers ◦ Microsoft Internet Explorer versions 7, 8, 9, 10, 11
    ◦ Mozilla Firefox
    ◦ Google Chrome
    ◦ Safari

    Note: Active Directory auto-authentication is supported in Internet Explorer, Google Chrome, and Firefox. For any additional configurations that may be required, see the knowledge base article, Pass-thru Authentication with Chrome & Firefox on ServiceDesk & Workflow at http://www.symantec.com/docs/ TECH204270    		 N/A N/A