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Moved server to new IP; emails are now being marked as spam by Email Security .Cloud (formerly MessageLabs)

  • 1.  Moved server to new IP; emails are now being marked as spam by Email Security .Cloud (formerly MessageLabs)

    Posted Jul 14, 2017 12:31 PM

    We recently moved our mail server to a new IP (5.39.25.177) and it seems that email from our new IP to Email Security Cloud is now being marked as spam.

    We've checked the IP with http://ipremoval.sms.symantec.com/lookup/ and was initially listed (not anymore), but mail seems to continue being marked as spam.

     

     

     



  • 2.  RE: Moved server to new IP; emails are now being marked as spam by Email Security .Cloud (formerly MessageLabs)

    Broadcom Employee
    Posted Jul 17, 2017 04:12 AM

    Hi Colin

    I checked the IP and I can see it listed again on http://ipremoval.sms.symantec.com/lookup/.

    I've now raised this to the relevant team to have it investigated. I see no other issues with your IP so I'll update you when I get a response.

    Thank you

    Ian Tiller

    Tier 2 Senior Technical Support Engineer



  • 3.  RE: Moved server to new IP; emails are now being marked as spam by Email Security .Cloud (formerly MessageLabs)

    Broadcom Employee
    Posted Jul 17, 2017 04:43 AM

    Hi Colin

    I've had the listing which is causing this removed for you. Please allow a short time for propagation and then can you test and confirm.

    If everything is then working as expected please can I ask you to mark this thread as resolved.

    Thank you

    Ian Tiller

    Tier 2 Senior Technical Support Engineer