ServiceDesk

We need to monitor multiple mailboxes with ServiceDesk 7.5 SP1, and direct the created Incident Tickets to the proper queues. I followed the instructions in the two articles here, it seems this is exactly what we need.

https://www-secure.symantec.com/connect/articles/expanding-servicedesk-75-part-1-monitoring-multiple-emails-single-email-monitor-application

After the first steps in Workflow, the form was available in the ServiceDesk Process Manager. However, I am having a problem finishing the second step. It may be a simple problem to resolve, but my background is not programming, I am in Network, but have been given the task of setting up ServiceDesk, also new to me.

The Routing and Classification Model is in place as instructed:

However, within the Model are these errors:

The error message is the same for both components:

What have I done wrong? I am certain it is my lack of programming background, and hope it is a simple fix.

I see no reason to set up the multiple mailboxes within the form until this is resolved within the

Routing & Classification.

Thank You for any help you can offer.

Can't see the entire failing validation, but it looks like the Classification type isn't an acceptable type for output. The types may be similar, but they're still different. You might want to try a custom mapping to get the output pieces into Classification