Endpoint Encryption

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  • 1.  My Recovered text file shows junk characters.

    Posted Jul 24, 2017 06:17 AM

    Hi,

     

    I have Symantec Endpoint Agent installed. I assume there is some encryption set on my laptop.

    Recently i deleted few of my files(Text files) by mistake and then recovered it through the recover software (fyi -Recuva). But the file shows all meaning less characters / junk characters. Is it because of symantec Endpoint Agent encryption ? 

    Can you please help to recover the original text files?

    Thanks,

    Saravanan

     



  • 2.  RE: My Recovered text file shows junk characters.

    Posted Jul 24, 2017 06:37 AM

    What is the exact Symantec product you're referring to? A screenshot may help.



  • 3.  RE: My Recovered text file shows junk characters.

    Posted Jul 25, 2017 07:04 AM
      |   view attached

    Hi,

     

    Attached the screenshot of the installation files.

     

    Thanks,

    Saravanan



  • 4.  RE: My Recovered text file shows junk characters.

    Posted Jul 25, 2017 07:16 AM

    This doesn't tell which Symantec product. Do you have a screenshot of its interface?



  • 5.  RE: My Recovered text file shows junk characters.

    Posted Jul 25, 2017 10:20 AM

    Hi,

    I do not see any interface / installations for Encryption. I have Macafee Antivirus Installed.

    I see in installation folder that the Symantec Endpoint agent and i dont find any readme file to find out what it is.

    My problem is that the recovered file contains junk characters. I am trying to find out any way to get it back in normal text. I tried different softwares and all of them recovers with junk characters.

     

    Thanks.



  • 6.  RE: My Recovered text file shows junk characters.

    Posted Jul 25, 2017 10:28 AM

    The problem is this post may be in the wrong forum. If it's for Symantec encryption than I can move it to the right one. The current forum it's in does not get much support.



  • 7.  RE: My Recovered text file shows junk characters.

    Posted Jul 25, 2017 11:37 AM

    ok, Please move it to relevant group. I will looking out for some help.



  • 8.  RE: My Recovered text file shows junk characters.

    Posted Jul 25, 2017 12:06 PM

    Again, I do not know which Symantec product forum to move it to.



  • 9.  RE: My Recovered text file shows junk characters.

    Posted Jul 26, 2017 12:59 AM

    Hi,

     

    Can you move it to Symantec Encryption  group? I am hoping that migt be right group.

     

    Thanks