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  • 1.  My server IP is blocked

    Posted Oct 27, 2016 12:04 AM

    Hello,

    Some weeks ago we had a situation with spam sending from our server with IP 209.133.193.86

    The server was properly cleaned and we have restored our IP reputation, 

    Also we are currently not blacklisted in http://ipremoval.sms.symantec.com/lookup/ 

     

    But we still receiving the following error message when sending to Symantec protected email servers.

     

    LOG: MAIN
      cwd=/usr/local/cpanel/whostmgr/docroot 4 args: /usr/sbin/exim -v -M 1bzPKT-00084x-BP
    delivering 1bzPKT-00084x-BP
    Connecting to cluster8.us.messagelabs.com [216.82.241.132]:25 ... failed: Connection timed out (timeout=5m)
    LOG: MAIN
      H=cluster8.us.messagelabs.com [216.82.241.132] Connection timed out
    Connecting to cluster8.us.messagelabs.com [216.82.241.196]:25 ... failed: Connection timed out (timeout=5m)
    LOG: MAIN
      H=cluster8.us.messagelabs.com [216.82.241.196] Connection timed out
    Connecting to cluster8.us.messagelabs.com [216.82.251.44]:25 ... failed: Connection timed out (timeout=5m)
    LOG: MAIN
      H=cluster8.us.messagelabs.com [216.82.251.44] Connection timed out
    Connecting to cluster8.us.messagelabs.com [216.82.249.147]:25 ... failed: Connection timed out (timeout=5m)
    LOG: MAIN
      H=cluster8.us.messagelabs.com [216.82.249.147] Connection timed out
    Connecting to cluster8.us.messagelabs.com [216.82.242.37]:25 ... failed: Connection timed out (timeout=5m)
    LOG: MAIN
      H=cluster8.us.messagelabs.com [216.82.242.37] Connection timed out
    Connecting to cluster8.us.messagelabs.com [216.82.251.37]:25 ... failed: Connection timed out (timeout=5m)
    LOG: MAIN
      H=cluster8.us.messagelabs.com [216.82.251.37] Connection timed out
    Connecting to cluster8.us.messagelabs.com [216.82.242.35]:25 ... failed: Connection timed out (timeout=5m)
    LOG: MAIN
      H=cluster8.us.messagelabs.com [216.82.242.35] Connection timed out
    Connecting to cluster8.us.messagelabs.com [216.82.251.39]:25 ... failed: Connection timed out (timeout=5m)
    LOG: MAIN
      H=cluster8.us.messagelabs.com [216.82.251.39] Connection timed out
    Connecting to cluster8.us.messagelabs.com [216.82.249.131]:25 ... failed: Connection timed out (timeout=5m)
    LOG: MAIN
      H=cluster8.us.messagelabs.com [216.82.249.131] Connection timed out
    Connecting to cluster8.us.messagelabs.com [216.82.242.45]:25 ... failed: Connection timed out (timeout=5m)
    LOG: MAIN
      H=cluster8.us.messagelabs.com [216.82.242.45] Connection timed out
    Connecting to cluster8a.us.messagelabs.com [216.82.251.230]:25 ... failed: Connection refused



  • 2.  RE: My server IP is blocked
    Best Answer

    Posted Nov 02, 2016 05:25 AM

    Hi Hugo,

    Sorry about the late reply. But the IP 209.133.193.86 was being blocked due to the recent spam issue. However as you have confirmed this has been resolved I have reset the reputation for the IP and you should no longer have any issues sending emails through us.

    Kind regards

    Kevin Brosnan