Endpoint Protection Small Business Edition

Greetings,

I believe my organization may have accidentally created our Symantec account and client accounts in the wrong manner. We support many nonprofit organizations, and have these clients purchase Symantec Endpoint Protection through Tech Soup. The issue is: what management interface should be used for all these clients?

Currently, I'm logging in through this link https://hostedendpoint.spn.com/default.aspx?ReturnUrl=%2f and then there are groups for each client. The problem with this is that with 500+ computers, they're all sharing licenses in a pool. When a client's licensing expires, these computers use the shared pool, and then other random client computers get an error saying they don't have an active license.

This leads me to believe that someone has previously setup the Symantec account incorrectly, and is using a system designed for 1 business with different departments.

Can any provide some insight on this? And if I am to use another portal to manage my clients, what is that location, and is it possible to transfer licensing? This is the link I was given previously, however I'm unable to use it with the account I log into normally, even though I'm a Symantec partner.

Thanks in advance!

The Partner Management Console (PMC) located at https://manage.symanteccloud.com is used to managed all SEP.cloud clients (what Symantec calls "customers").  Each customer, in turn, gets a site at https://hostedendpoint.spn.com/ which is used to manage the computers.  Within that hosted end point site you can create groups (or divisions) for how the policies should be applied to those computers.  It is a rather rudimentary construct with very few extensions.

Now, I have to confess, I am an MSP and so I purchase all of my licenses through distribution via the ExSP program, so I can't comment on "pooling" and such, because I've never encountered it, nor do I understand how Symantec created it.

From what I recall (and it has been quite some time), there should be a mechanism to import a stand-alone customer into the PMC.  Suggest you carefully read through the PMC admin guide located here: https://support.symantec.com/en_US/article.DOC7528.html

If you think that something is not set up correctly, or that licensing should be changed in some way, your best bet is to contact Symantec Cloud Support at https://support.broadcom.com and escalate the question to someone who can help.

Thank you, this helps, and confirms some information I found out while playing around in the PMC. It looks like whomever set this up years ago had created my company as a "customer" and then added all our actual clients as "groups" within the hostedendpoint.spn.com site.

My only question now is: can licenses be transferred between customers?  Otherwise, I guess it'll take a year for this to get rectified.

You would have to contact Cloud support or the Licensing Team to get an answer to that question.