Endpoint Protection

Hi Friends- Any idea how to enable the auto protection option threw remote access..

You can right click on a group in the computers tab and select enable auto protect.

I would suspect the issue is something else though.

Hello,

This could be because of incorrect installation of SEP client.

Please Choose option "repair" from add\remove programs.

OR

Uninstall SEP with Liveupdate and reinstall the SEP again.

Hope that helps!

You can  Right click on the group or the particular client itself and select Run command-Enable Auto Protect.

If still the clients doesnt turn on with Autoprotect check few clients individually for any particular issue on the client side.Also ensure it's not the old logs which shows the status now as off.

You might want to determine when those clients were last rebooted.

Check the systems...

I have seen the SEPM report stale data for this piece, so i would Remotely connect VIA Computer Management to one of those systems, services, Symantec Endpoint...etc and see if RTVSCAN (Realtime) is running. Next check to make sure that its set to automatic, also make sure the Firewall/ICS service is off if using SEPs NTP. The windows firewall can cause issues with reporting to the SEPM, meaning it might show rtvscan is NOT reporting in as running BUT it really is.

I have already tried this one but same issue is pending. I think it's due to ptp service is corrupt.//

All the systems with sep has been installed at last year and this problem is occuring from last month. So is it possible to corrupt SEP installed here

does restarting the service on one machine removes the entry from home page?

I have tried  the same but still same problem..

does the client shows it's AP enabled?

I have already checked and done the same from my side but still problem

I have rebooted the one system and check here but same problem

It's great step shared by you, thank a lot. I have already checked the same step and also restart all the service but still same problem....

My exact requirement is i need to repair these system threw remote access..

I know the step to complete resolve the same that is attach in below thread

https://www-secure.symantec.com/connect/downloads/ptp-services-not-working-sep

But my requirement is to resolve the same from my desk not to move out user place...

So any idea on same

If you have SNAC..

Create a rule..if antivirus is disabled (select SEP from dropdown) execute a command -- start net start "Symantec Antivirus"

i have not snac service

check if there are corrupted definitions on the client side.This could also create these kind of issue sometime.heck on one client and test it.check if you have any older def date folder inside virusdefs folder on the client side.

Definition is going update on time to time

Main requirement is to repair the antivirus on remote connection without pick the system..

Any other solution??

Antivirus Engine off means SEp service is OFF (Intentional or un-intentional)

The other one means Autoprotect is off or corrupt. 

You can select the computer from Clients Tab in SEPM and select Enable Autoprotect..if that doesn't work

Then it has to be done either manually on the client or you can use psexec and msiexec switches

http://technet.microsoft.com/en-us/library/cc759262(WS.10).aspx#BKMK_Repair

thanks I will try this solution.

If the clients are in Local Network try Deploying the client Package once again on some machines first.

If this step work then you can move with the rest.

Same i have already tried but not get success..

but how to open the command prompt remotely??

I am not clear understand the command.

You can log a case with the Symantec Technical Support Team. They could assist you with the issue.