I'm running SEP MR6, and encountering the problem exactly as described in the Article
http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/5acc619d5a30571b882573980069a3cd?OpenDocument
The first workaround step is to:
1. Disable rescanning of quarantine upon receipt of new virus definitions.
There are no instructions on how to do this, and I've looked through all the policies we have, but I didn't find a place to do this. Google returns people talking about this step, but not a single result on how to achieve this in SEPM. Anyone know what's up with this? I'm running out of time, and the customer is understandably upset that their PC is reporting infections on a daily basis even though we've cleaned this PC already.
Jake