Hello,
I am afraid.
However these Tools are only Available with Symantec Technical Support.
I would not say to call Tech Support, rather You can create a Case Online as well...
I would recommend you to create a case by Following the Steps provided in the Article below with Symantec Technical Support to grab the Latest copy of these Tools.
QuickStart Guide - Create and Manage Support Cases in SymWISE
http://www.symantec.com/docs/HOWTO31132
How to update a support case and upload diagnostic files with MySupport
http://www.symantec.com/docs/TECH71023
Create and Manage Support Cases
http://www.symantec.com/business/support/index?page=content&id=HOWTO31091
Hope that helps!!