Endpoint Protection

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  • 1.  Network shares unavailable / server stuck at shutting down

    Posted Jan 17, 2017 12:43 PM

    Hi all,

    Has anyone seen issues with Network shares being unavailabe or server hung at shutting down caused by SEP 12.1.RU6 MP5 ?

     



  • 2.  RE: Network shares unavailable / server stuck at shutting down



  • 3.  RE: Network shares unavailable / server stuck at shutting down

    Posted Jan 17, 2017 12:45 PM

    Seen this with 14 but not this version of 12.1.

    What components are you running? What server OS?



  • 4.  RE: Network shares unavailable / server stuck at shutting down

    Posted Jan 17, 2017 12:54 PM

    Server 2008 R2 standard. Running Virus and Spyware protection and Proactive threat protection.

     



  • 5.  RE: Network shares unavailable / server stuck at shutting down

    Posted Jan 17, 2017 01:10 PM

    I don't see anything for this issue in the fix or release notes. Disable PTP and see if it happens. If not, disable AV and see what the result is. May need to get a support case open.

    Does the Windows Application log show anything?



  • 6.  RE: Network shares unavailable / server stuck at shutting down

    Posted Jan 18, 2017 07:26 AM

    Nothing in the logs/ If I turn off AV (Auto protect?) thats like not having SEP installed correct?

     



  • 7.  RE: Network shares unavailable / server stuck at shutting down

    Posted Jan 18, 2017 07:32 AM

    Yes, but, it needs to be tested to see which component is causing it.



  • 8.  RE: Network shares unavailable / server stuck at shutting down

    Posted Jan 18, 2017 07:37 AM

    I disabled PTP, will see what happens. Thanks