Client Management Suite

First of all, I am not sure if this is the right forum and if it isn't, I apologize and would appreciate a point in the right direction.

We have Symantec Management Console 8.1. I have just gone into it for the first time and am trying to get the lay of the land.

First thing I noticed is that we have many Windows 7 (or machines marked with "Unknown Windows" listed under servers. Does the console automatically place computers in their proper group or was that done by one of my techs?

I appreciate your guidance.

Hi,

Computers placed into one or another filter based on information in the Symantec database. Each filter has specific criteria (SQL query) and (in most cases) you will see the results of this query in a console.

Information for specific computer might be added into database by several ways, for example after the network discovery such information might be obtained by WMI call to the specific computer. Sometimes if such call cannot be done, system will be marked as "unknown windows". After you will install Symantec Management Agent to the computer it will collect and send "Basic Inventory" information to the Notification Server and NS will place this info inti the database. In most cases after that Windows OS and edition will be correct and computer will appear in proper filter.

Filters updated by "Delta" and "Complete" membership update tasks ( NS Console -> Settings -> Notification Server -> Resource Membership Update). It often took more than one update until computer will appear in all proper filters.

Below is screenshot from Manage -> Computers page: filter Windows 2012 and it's SQL query:

HTH,

Alex.