Endpoint Encryption

Hi

We have XPSP3 on Lenovo ThinkPad T430 laptops. Part Number (23561y3)

We are using GuardianEdge Framework and Client version 9.5.3

BIOS USB Settings are:

USB UEFI BIOS Support - Enabled

Always On USB - Enabled

Always On USB Charge in Off Mode - Disabled

USB 3.0 Mode - AUTO

USB Port - Enabled

The issue is:

If a USB Keyboard is attached to the laptop via a docking station and a user tries to authenticate at preboot there is no input from the keyboard.

If the External Keyboard is disconnected then the character entry goes through.

I see this has been an issue with other models of laptop but cannot determine if this laptop is also known to be affected.

Can anyone confirm if this is so?

Is there any way I can determine this through testing?

Any assistance is greatly appreciated.

I'm afraid there's no real way to be certain without knowing the chipsets on which this issue is resolved, and the chipset your laptop is running.

The closest relevant articles I've found for similar issues on lenovo machines are below:

http://www.symantec.com/docs/TECH170751
http://www.symantec.com/docs/TECH166473

Alternatively, if you were to upgrade to the current version of SEE, you could use the "Custom Hardware" options to try to make it work:

http://www.symantec.com/docs/TECH184877

I had exactly the same issue with some new Dell laptops and using a USB keyboard via a dock.

I used the "Custom Hardware" option as mentioned by SMLatCST.

http://www.symantec.com/business/support/index?page=content&id=TECH174360