Endpoint Protection

 View Only
Expand all | Collapse all

No puedo loguear SEPM

  • 1.  No puedo loguear SEPM

    Posted Dec 02, 2015 09:53 AM

    Hola,

    He borrado uno de los servidores bajo Admin -> Servers y quiero reemplzarlo con el otro que estaba en el mismo sitio (solo habia dos) con motivo de una migracion. Al otro servidor lo nombre como elprimero debido a que este ultimo ya poseia Windows 2012 y demas cosas actalizadas. Ahora no puedo loguearme a SEPM a pesar de que todo parece estar bien.

    Alguna sugerencia?

    Saludos



  • 2.  RE: No puedo loguear SEPM

    Posted Dec 02, 2015 09:57 AM
    What about trying with the local admin account? Are you getting an error?


  • 3.  RE: No puedo loguear SEPM

    Posted Dec 02, 2015 10:11 AM

    Getting error with all the admin accounts. I repeat the server is new. The old one was replaced and I deleted it from Admin > Servers before replace. When I renamed the new one as the old one, I couldn't log in to SEPM but the clients are connected to the SEPM.



  • 4.  RE: No puedo loguear SEPM

    Posted Dec 02, 2015 10:23 AM

    And what is the error? "Unable to login" or similar?



  • 5.  RE: No puedo loguear SEPM

    Posted Dec 02, 2015 10:35 AM

    "The administrator's user name or password is incorrect. Type a valid user name or password" But when I check the SQL database, I have the server in the list and the admin users too. Can't understand this issue. Maybe the NIC but I don't think so.



  • 6.  RE: No puedo loguear SEPM

    Posted Dec 02, 2015 10:38 AM

    Deleting shouldn't kill access. Local login with the 'admin' account should still work.
     



  • 7.  RE: No puedo loguear SEPM

    Posted Dec 02, 2015 11:02 AM

    What about forgot password link? was the email address setup to send a temp password?

    were you having any domain in SEPM. If yes then try putting the Domain ( SePM domain) in the login screen



  • 8.  RE: No puedo loguear SEPM

    Posted Dec 02, 2015 11:05 AM

    I need the restepass to reset the admin local account just to login and see what is happening.



  • 9.  RE: No puedo loguear SEPM

    Posted Dec 02, 2015 11:10 AM

    with 12.x you need to log a case, resetpass should let you in.



  • 10.  RE: No puedo loguear SEPM

    Posted Dec 02, 2015 11:17 AM

    sorry maybe I made my question in a wrong way let me explain.

    I had a server named SERVER1 with Windows 2008 and SEPM 12.1.4. I created another server named SERVER2 with Windows 2012 and installed SEPM 12.1.4, both servers under the same site.

    After checked that, I deleted SERVER1 from Admin -> Servers and renamed SERVER2 Aas SERVER1 (same IP too) in order to not lose the connections with the clients. After that I upgraded to SEPM 12.1.6 and checked some clients confirming that they were reponting to the SEPM. Success. But when I tried to log into SEPM, I got the error.

    We migrated the database to Native SQL2012. I tried to login to the same server, another DB (testing). Success

     

    Can't understand why I can't login.

    Regards



  • 11.  RE: No puedo loguear SEPM

    Posted Dec 02, 2015 01:05 PM

    So everything appears to be fucntioning correctly aside from you not being able to login to the SEPM?



  • 12.  RE: No puedo loguear SEPM
    Best Answer

    Posted Dec 02, 2015 01:14 PM

    Yes sr. I put online the old db an connected the server there, and I can login. I'll check that but and if the issue appears again I'll post here again. Thanks for your replies.