This was their response, apparently no fix for this problem:
"I wanted to provide an update to you on this case. The issue you are seeing with the Home page showing "Security Status: ATTENTION NEEDED" and the View Details window reporting "The test for Unknown Device Failures has been disabled." is actually a product defect. This issue occurs when, after initial installation of the Protection Center, the options under Preferences are all unchecked, saved, then re-checked and saved again.
At this time, there is no fix or work-around for the specific issue, however, since this is a product defect, I have notified the Development team of your case and your name will be added to the list of people reporting this specific issue in their network."
Thanks to all who tried to help!