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Non-applicable patches are coming through to PC and keeps failing

  • 1.  Non-applicable patches are coming through to PC and keeps failing

    Posted Feb 22, 2018 11:18 AM

    Anyone know why non-applicable patches are coming through to my PCs?  What do I need to configure so that they comes to the PCs that is applicable to them only.

     



  • 2.  RE: Non-applicable patches are coming through to PC and keeps failing

    Broadcom Employee
    Posted Feb 23, 2018 08:12 AM

    Hi Xa Xiong,

    Usually non applicable patches should not come to your PCs, nothing special needs to be configured.

    In order to help us investigate the issue, could you please give more details, which exact patches are failing?

    Could you please provide the STPatchAssessment XML and Log, which can be found on client at path C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{6D417916-467C-46A7-A870-6D86D9345B61}\cache.

    Also, Symantec Management Agent log would be very helpful: C:\ProgramData\Symantec\Symantec Agent\Logs

    Thanks,

    Sergei