http://www.symantec.com/docs/HOWTO49691
I submitted a new version of this document to the admins with some missing steps highlighted. Here are my notes ahead of time
1. The following step is not in the How To Doc. If you dont do this is in a split enviroment the install will fail
17A. Add the ServiceDesk Computer Administrators group (pg 54 ServiceDesk 7.1 SP1 Implementation) to the Local Administrators group
1 In the Administrators Properties dialog box, click Add.
2 In the Select Users, Computers, or Groups dialog box, click Object Types,
and then if you are prompted, enter your network password.
3 In the Object Types dialog box, click Computers, and then click OK.
4 In the Select Users,Computers,orGroups dialog box, in Enter object names
to select, type the domain name and the name of the ServiceDesk server
computer as follows:domain\host-name
5 To verify that the name resolves correctly, click Check Names.
In my environment check names removed the Domain/Host-Name forma-I typed in the Domain/Host-Name
6 If the test is successful, click OK.
7 Close the Computer Management page.
2. Bold are my notes
25) Browse to the SMP 7.1 Server using Internet Explorer – Service desk Solution must be installed through the SIM to the SMP installation. This is needed to manage the licenses
26) In the SMP UI, click Settings > All Settings and then drill into the ServiceDesk settings. Click Altiris.ServiceDesk.2009.exe to download the file. Save the file to the desktop of the Server that will be hosting Service Desk. In my case this was my SQL server that only does Service Desk and Workflow
26A. While you’re on the SMP server add the service account or Installation account that will be used in Step 33 to the Symantec Administrator account. Otherwise the Workflow server will not work as it will have no license
a. In the SMP Altiris Console, click on Settings > Security > Roles.
b. Click on the Symantec Administrators group.
c. Add the Service Desk account or Installtion account to the group
a. If this is not done the Workflow license for Service Desk will not work
27) Execute the file downloaded in step 26 on the Server that will be hosting Service Desk.
34A If you want to upgrade your existing SD7.0 install this is where you put in the path to the restored Ensemble 7.0 DB. Symantec does not recommend this. They suggest doing a clean install and migrate incidents and workflows after install
38) Configure System Accounts Access by Removing checks from ALL items. Then enter the ServiceDesk Service Account using Domain\User Name and use the addbutton to enter it in the list. Make certain ONLY the ServiceDesk Service Account is checked before clicking Next.
The Install will fail if this is not done! You will have to detach and delete the DB tables to clear this. Plus Start over
40A. AFTER install – log in as admin@logicbase.comPW admin, setup AD server, turn on AD Syn, SYNC the AD users and then add your Admin users.
1. Click on the Admin tab > Portal > Master Settings.
2. Open Process Manager Active Directory Settings.
3. Enable Active Directory Authentication.
4. Click on the Save button at the bottom of the screen.
Pasted from <http://www.symantec.com/business/support/index?page=content&id=TECH148103>
45 To emphase once again NOTE: The Windows Service MUST be configured to use the ServiceDesk Service Account at this point.
Clicking Next at this point WILL result in a failed installation.
50) Configure the ServiceDesk settings and click Continue.
In my environment I had to put in the IP of the local SQL server- where Service desk was being installed- as it was not seeing the FQDM Name