I haven't experienced this on SMP7 yet, but in NS6 this used to happen if you had the .CSV file open (in Excel, Notepad, etc) when you tried to import it. It produced this exact issue where you select the file and nothing happens (no error, etc). Like Jim said, you can only import computer names into this interface; if you have a file of serial numbers, you'd need to use Connector (or whatever it is called now in SMP7) to import I believe.