Endpoint Encryption

Hi,

I work for Herefordshire Council and we had PGP Desktop Professional version 9.6.3 for our DWP transmissions. Unfortunatley we have misplaced the installation media and now in the replacement cycle for the PC's it is installed on.  www.pgp.com which is in all the notes now points to Symantec so assume PGP is now a Symantec product.  The DWP have said they will provide the license key again but do not have the media and only option is to contact other authorities (with most being in the same position) or contact the software supplier ... which now seems to be Symatntec.

I know this version is wayout of date and could do with an upgrade, but we need to start with getting the software onto the replacement PC first and then upgrade.

Would Symantec be able to assist in this situation please ?

Tim Brace

Hoople Ltd (Working on Behalf of Herefordshire Council)

Hi Tim,

Is there any reason technical reason why the latest version wouldn't serve the purpose?

Please contact the Technical Support, you can find the details here: http://www.symantec.com/pl/pl/support/contact_techsupp_static.jsp

Side note: HOW TO: Upgrade From Older Versions of Symantec Encryption Desktop (formerly known as PGP Desktop for Windows) - Version 8.x or 9.x - HOWTO77632

Regards,

dcats

Hi dcats,

I have spoken to the DWP and they cannot see any issues, but will have to confirm the new Symantec product is happy with our license as provided by the DWP and that we can install the latest version fresh with this license, rather than having to upgrade a current version.  I will contact Tech Support and raise a case as suggested.

Thanks,

Tim