Endpoint Encryption

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  • 1.  Only E Drive Locked

    Posted Dec 07, 2016 04:24 AM
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    Hi There,

     

    Can someone please help me on this, one of the user is not able to open E drive and is locked, so windows explorer reads it as unformatted drive. I have tried to use the password when the popup comes it accepts it but nothing happens.

    I also tried admin password and recovery key, both of then do not work for E drive, the user have all his data here.

    We are using HP Probook 440 G3, this laptop comes with 120 GB of SSD and 500 GB of HDD, the issue is with hdd.

    Am I missing something here!!!

     

     

    Thank you

    Joy C.

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    OTRI.docx   133 KB 1 version