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  • 1.  Organizations unable to email us

    Posted Jan 16, 2019 10:06 AM

    Good Morning All,

    We have an organization that is unable to email us even though we have white listed them. I can email them but they can not email us. Error message on the bounce back email they get is below. Please help.

     

    <myemailaddress>: host cluster6.us.messagelabs.com[67.219.250.196]

        said: 553-Message filtered. Refer to the Troubleshooting page at

        553-http://www.symanteccloud.com/troubleshooting for more 553 information.

        (#5.7.1) (in reply to end of DATA command)



  • 2.  RE: Organizations unable to email us

    Posted Jan 16, 2019 11:29 AM

    If you haven't done so already submit a sample of an email that's blocked to:

    investigation@review.symantec.com 

    Links for reference:

    https://www.symantec.com/docs/TECH82881

    https://www.symantec.com/docs/TECH250089

    https://www.symantec.com/docs/TECH240145

    This is the first place to start until someone from Symantec can review this thread and remediate.



  • 3.  RE: Organizations unable to email us

    Posted Jan 16, 2019 05:09 PM

    Just sent.



  • 4.  RE: Organizations unable to email us

    Posted Jan 18, 2019 02:04 PM

    Hoping to get a response from someone at Symantec or support from someone there to help us on this. This is really important for us.