Email Security.cloud

Hi,
a lot of customers are complaining that they can't sed email to specific domains.
These domains are using your appliance as anti-spam

My MX servers are perfectly clean on every RBL or health check (mxtoolbox and dnsstuff.com).

I made a lot of queries of our subnet and i found that all of my IP address have a negative reputation!

"The host has been observed sending spam in a format that is similar . to snow shoe spamming techniques."

How's that possible? 90% of them are not even in use.  The ip that we are talking is: 185.132.68.51.

I would like to resolve this problem ASAP because as a Service
Provider we are receiving a lots of complaints from multiple
customers.

Hi Roberto

I'm looking into this issue for you now. I will update you shortly.

Thank you

ian Tiller

Tier 2 Senior Technical Support Engineer

Hi Roberto

I've had the reputation of this IP reset for you. Please allow a short time for that to propagate and then you should see no further issues.

Can I ask you then to check and confirm and maek this thread as resolved id everything is then working as expected.

Thank you

Ian Tiller

Tier 2 Senior Technical Support Engineer

Hi Ian,
thanks for you support. Now is working...but can you confirm that reputation still negative ? 

Because we did remove request from symantec portal http://ipremoval.sms.symantec.com/lookup/ but after few days the issues happen again. 

Thank you

Roberto

Hi Roberto

The reputation is no longer negative. I had the team that looks after this list manually check the IP and reset.

Thanks

Ian Tiller

Tier 2 Senior Technical Support Engineer