Endpoint Protection Small Business Edition

 View Only
  • 1.  Out of Sync issues when moving clients between groups

    Posted Aug 18, 2016 11:08 AM

    I initially started off with IPS disabled in my policies.  After testing it on a couple of machines, I decided to deploy it to more clients.  So I've been moving clients slowly to the new group with IPS turned on.  I'm finding that some clients go out of sync (according to the management console) when I do this.  The client will have all grey question marks as if it's not in communication with the management console, but the View History shows that communication and definition updates are taking place.

    Sometimes rebooting the client does not clear the issue up.  In one instance, after unsuccessfully rebooting on a Thursday, I came back on the following Monday to find that the troublesome client managed to fix itself over the weekend.

    It would be really useful to have a button on both the Console and the Client that says "Resync Policy".

    Are there any other tips for this issue?  There is a Troubleshooting link under out-of-sync clients in the Console that points to https://support.symantec.com/en_US/endpoint-protection.54619.html but I have not found any relevant information on that page.  The only other tips that the Console gives is to make sure the client is connected to the internet and try restarting the client.



  • 2.  RE: Out of Sync issues when moving clients between groups

    Posted Aug 24, 2016 09:40 AM

    Still noticing this a lot.  Usually a computer restart will clear up the issue, but I cannot force a reboot remotely.  I just have to wait for the user to choose to do so, which in some cases can be days or weeks.  Just this morning, I visited a PC I had access to.  From the management console, it was healthy.  But from the client, it had grey question marks (Unknown).  History showed updates and scans were happening, but the main GUI window wasn't relaying that same information.  I rebooted the PC and within 5 minutes it resynced with green checkmarks.  Strange.

    Am I the only one experiencing this?  I don't see any other posts with syncing issues here.