Endpoint Protection

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  • 1.  Outlook Auto Protect Tab not showing after installing SEP 11.0.5

    Posted Dec 10, 2009 12:56 AM
      |   view attached
    We installed the SEP on the server and sent it to all the clients.  Our one issue is that the Outlook Auto-Protect Tab is not showing up on any of the clients.  Is there something we missed?  This has always just worked without any issues and this is our first problem we have encountered like this one.


  • 2.  RE: Outlook Auto Protect Tab not showing after installing SEP 11.0.5

    Posted Dec 10, 2009 05:14 PM
    Go to Add/Remove Programs

    Select Symantec Endpoint Protection

    Click Change

    In the menu option click Modify

    Check and see if Outlook Auto-Protect is listed

    If it is not listed then the package you created to install the clients with likely did not include this feature. You can re-create the install package with the feature, or select it and click install using the above steps.


  • 3.  RE: Outlook Auto Protect Tab not showing after installing SEP 11.0.5

    Posted Dec 10, 2009 06:05 PM
    Did the Modifying the install fix the issue?  If not, try and run a scan, does it give you an error saying "server busy"?
    If so, you may be having another issue we have seen that would require a complete uninstall.




  • 4.  RE: Outlook Auto Protect Tab not showing after installing SEP 11.0.5

    Posted Dec 10, 2009 10:28 PM
    when you created the package you missed out selecting outlook scanner, to confirm this if you go to add / remove programs.
    select symantec endpoint.
    click change
    click modify
    expand antivirus email proteection..you will find a red x on outlook
    to get it installed you can click on that redx and select this feature will be available run the install. it should install outlook protection..if this is on multiple systems, create new package and push it to clients including outlook protection.

    Creating custom Client Installation packages in the Symantec Endpoint Protection Manager Console

    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007110513361348

    img697.imageshack.us/img697/6489/outlook.png


  • 5.  RE: Outlook Auto Protect Tab not showing after installing SEP 11.0.5

    Posted Dec 11, 2009 12:52 AM
    SInce you are facing problem with more than one client it is better to assaign a package with all required features
    Do as follows

     Create a new custom Client Install Feature Set 
    Open the Symantec Endpoint Protection Manager console.
    On the Admin tab, under Tasks, click Install Packages.
    The current default client installation packages appear on the right.
    Under View Install Packages, click Client Install Feature Sets.
    Under Tasks, click Add Client Install Feature Sets.
    Specify the name you would like the Client Install Feature Set to have.
    Give the Client Install Feature Set a description.
    Select the components you want to include in the install package from the following list:
    AntiVirus and AntiSpyware Protection
      AntiVirus Email Protection 
      Microsoft Outlook Scanner(don't forget to select this) 
      Lotus Notes Scanner 
      POP3/SMTP Scanner
    Proactive Threat Protection
      Proactive Threat Scan 
      Application and Device Control
    Network Threat Protection
      Network Threat Protection

    When you are finished, click OK.
    To assain the packages

    Click Admin > Install Packages.
    In the lower-left pane, under Tasks, click Upgrade Groups with Package.
    In the Welcome to the Upgrade Groups Wizard panel, click Next.
    In the Select Client Install Package panel, all existing client packages are listed in the drop down box. Select one of the following:
    Symantec Endpoint Protection <appropriate version>.
    Click Next. 
    In the Specify Groups panel, check one or more groups that contain the client computers to be migrated, then click Next.
    In the Package Upgrade Settings panel, check Download client from the management server.
    Click Upgrade Settings.
    In the Add Client Install Package dialog box, on the General tab, remove keep existing client features , then configure a schedule for when to migrate the client computers.Then you select the client feature which you create in the earlier steps. Under the Notification tab, specify a message to display to users during the migration. 
    If the clients in the group run a version of Symantec Endpoint Protection previous to MR2, turn off scheduling. Scheduling is on by default when a new client install package is added to a group. If scheduling is turned on, the upgrade fails. To turn off scheduling, in the Add Client Install Package dialog box, uncheck Upgrade Schedule.
    For details about settings on these tabs, click Help.
    Click OK.
    In the Upgrade Groups Wizard dialog box, click Next.
    In the Upgrade Groups Wizard Complete panel, click Finish.

     


  • 6.  RE: Outlook Auto Protect Tab not showing after installing SEP 11.0.5

    Posted Dec 13, 2009 07:41 PM
    Thank you very much.  This fixed the issue we were having with the clients Symantec.


  • 7.  RE: Outlook Auto Protect Tab not showing after installing SEP 11.0.5

    Posted Dec 13, 2009 07:42 PM
    Thank you everyone for your responses.  It is now working and I appreciate all the help.

    Thanks again.  :)


  • 8.  RE: Outlook Auto Protect Tab not showing after installing SEP 11.0.5

    Posted Dec 14, 2009 06:47 AM
     

    I request you to mark the post which helped you to solve the problem as solution so that it will be helpful for the future visitors in the form