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Patch 7.1 SP1a - Error downloading packages

  • 1.  Patch 7.1 SP1a - Error downloading packages

    Posted Aug 10, 2011 11:40 PM

    Does anyoneone get errors trying to download packages?



  • 2.  RE: Patch 7.1 SP1a - Error downloading packages

    Broadcom Employee
    Posted Aug 11, 2011 08:01 AM
      |   view attached

    Just downloaded the same update packages successfully - screenshot attached.

    May you check whether you have access to these packages on Citrix site from NS machine using web browser?



  • 3.  RE: Patch 7.1 SP1a - Error downloading packages

    Posted Aug 11, 2011 11:24 PM

    Here are three screenshots - so far not one package will download.



  • 4.  RE: Patch 7.1 SP1a - Error downloading packages

    Posted Aug 12, 2011 03:44 AM

    Can you please provide an extract from logs with errors regarding package download? It may shed more light on the problem you experiencing.



  • 5.  RE: Patch 7.1 SP1a - Error downloading packages

    Posted Aug 13, 2011 11:56 AM

    I having the same issue with MS11-049.

    Since I can't copy from the log file here is a couple of screenshots:

     

     



  • 6.  RE: Patch 7.1 SP1a - Error downloading packages

    Posted Aug 17, 2011 08:22 AM

    Are you maybe behind a proxy? and havent configured proxy settings in NS?



  • 7.  RE: Patch 7.1 SP1a - Error downloading packages

    Posted Aug 17, 2011 11:57 AM

    For my example there is no proxy or firewall issue.  You will also note that it downloaded all the updates just fine except 1 causing it to fail which tells me there is a problem with what it is pointing at.



  • 8.  RE: Patch 7.1 SP1a - Error downloading packages

    Posted Aug 17, 2011 04:20 PM

    A datastore specified to hold the patches had gone off line.  This was identified by looking through the log viewer. 



  • 9.  RE: Patch 7.1 SP1a - Error downloading packages

    Posted Aug 18, 2011 08:31 AM

    So the issue was with Microsoft not having the correct file available or the catalog was pointing to the wrong url or these particular updates were offline on the Microsoft site?



  • 10.  RE: Patch 7.1 SP1a - Error downloading packages

    Posted Aug 18, 2011 10:33 AM

    No, the client had specified a specific location for patches as a download location, and that location was unavailable.  Just as Software Managment Solution would have issues if your Software Library file server were down.



  • 11.  RE: Patch 7.1 SP1a - Error downloading packages

    Broadcom Employee
    Posted Aug 31, 2011 02:13 PM
      |   view attached

    I just downloaded MS11-049 with no problems (screenshot below) - may you check whether you can download problematic file from NS machine using web browser? (trying to find out what problem could be related to)