Client Management Suite

 View Only
  • 1.  Patch Management 6.x Uninstall

    Posted Jun 15, 2011 10:15 AM

    I recently uninstalled Patch Management along with a host of other solutions that we had initially installed, but never actually began using.  After uninstalling, I am getting the following error in my logs.

    Log File Name: D:\Program Files\Altiris\Notification Server\Logs\a.log

    Priority: 1

    Date: 6/15/2011 10:03:58 AM

    Tick Count: 65206687

    Host Name: SCCALT

    Process: w3wp.exe (5572)

    Thread ID: 7320

    Module: AltirisNativeHelper.dll

    Source: global.asax

    Description: Unhandled exception. Type=Altiris.NS.Exceptions.AeXException Msg=An unexpected exception has occured during CreateInstance. (Assembely:Altiris.PatchManagementCore, Version=6.2.0.0, Culture=neutral, PublicKeyToken=d516cb311cfb6e4f Type:Altiris.PatchManagementCore.DataClasses.Reboot)

    StackTrace=

    at Altiris.NS.ClassActivator.CreateInstance(String assembly, String type)

    at Altiris.NS.ItemManagement.Item.CreateInstance(String strClassAssembly, String strClassType, Guid itemGuid)

    at Altiris.NS.ItemManagement.Item.CreateInstance(String strClassAssembly, String strClassType)

    at Altiris.NS.ItemManagement.Item.GetItem(Guid itemGuid)

    at Altiris.Resource.UI.Controls.ResourceDetailsEditCtrl.FilterNonEditableDataClasses(GuidCollection dataClassGuids)

    at Altiris.Resource.UI.Controls.ResourceDetailsEditCtrl.CreateControlsForDataClasses()

    at Altiris.Resource.UI.Controls.ResourceDetailsEditCtrl.CreateControlHierarchy()

    at Altiris.Resource.UI.Controls.ResourceDetailsEditCtrl.DataBind()

    at Altiris.Resource.Web.Manager.EditCreateResource.Page_Load(Object sender, EventArgs e)

    at System.Web.UI.Control.OnLoad(EventArgs e)

    at System.Web.UI.Control.LoadRecursive()

    at System.Web.UI.Page.ProcessRequestMain()

    Inner exception. Type=System.IO.FileNotFoundException Msg=File or assembly name Altiris.PatchManagementCore, or one of its dependencies, was not found.

     

    Does anyone have any idea how to get rid of these errors?



  • 2.  RE: Patch Management 6.x Uninstall

    Posted Jun 16, 2011 12:43 PM

    1. Reinstall Patch Management, then leave it alone.

    2. Repair the NS and all installed solutions.



  • 3.  RE: Patch Management 6.x Uninstall
    Best Answer

    Posted Jun 16, 2011 03:52 PM

    When uninstalling the Patch Management Solution, there were several components that I didn't uninstall which may have caused this issue.  I reinstalled Patch Management and then uninstalled using a HOWTO article provided by Symantec Support and the problem has been resolved.

     

    Article: DOC1160  I did not uninstall Inventory Rule Management, Computer Management, or Software Management.