You mentioned weekly scheduled task in your initial comment. Does it mean you are observing this issue on weekly basis?
The first time the problem occurred was on 5/16 which was the Monday after we went live with NS7.1. I ran through the steps to replace the XML files which corrected the problem. The following week (5/23), the problem resurfaced when I noticed that the Patch Remediation center was blank. I opened a support ticket, spoke to a tech who said they would get back to me. After a week (5/30), I ran through the XML replacement steps again which corrected the problem and the case was closed. I did nothing with patch management until 6/13 in preparation for using it for production. I found that I was unable to create software tasks for already downloaded patches so I ran through the XML replacement steps again and was then able to create the tasks and enable them. I was out the week of 6/20 but, as of now, the Patch Remediation Center appears to be normal and I was able to successfully create a patch task. So, for the past 2 weeks (6/20 and 6/27) there has not been any corruption (yet).
- Do you remember if there something unusual was done in Console prior Adobe/Microsoft XMLs are corrupted. I understand this incident took a place more than month ago and this is hard to say at the moment what has been done, but any information might be very useful
Nothing unusual that I can recall. The server is brand new with the OS loaded from scratch as well as SMP and Patch Management.
Do you have inventory plug-in installed on the agents? If yes then did you run full inventory?
Yes, inventory plug-in is installed on our agents and yes, we did run a full inventory.