Patch Management Solution

Hi

I've the same problem listed here

http://www.symantec.com/business/support/index?page=content&id=TECH176573

followed the suggested solution, but with no results.

Any advice?

Thank you

Updating:

not the same problem.

Here the screenshot

new update:

now I can succesfully download the file (was a network problem)

but still can't finish the pmimport due to this

The item '1bf89561-394a-42e1-88b2-bae5f42874cc' was loaded as readonly and cannot be saved.

[Altiris.NS.Exceptions.AeXUnauthorizedAccessException, Altiris.NS, Version=7.5.1671.0, Culture=neutral, PublicKeyToken=d516cb311cfb6e4f]
   at Altiris.NS.ItemManagement.Item.RaiseItemLoadFlagsSecurityException(String message)
   at Altiris.NS.ItemManagement.Item.CheckCanSaveItem()
   at Altiris.NS.ItemManagement.Item.Save()
   at Altiris.PatchManagementCore.Policies.PatchManagementVendorPolicy.OnLoad()
   at Altiris.PatchManagement.Policies.VendorPolicyWindows.OnLoad()
   at Altiris.NS.ItemManagement.Item.Load(Guid itemGuid)
   at Altiris.NS.ItemManagement.Item.GetItemInternal(Guid itemGuid, IEnumerable`1 accessPermissions, ItemLoadFlags itemLoadFlags)
   at Altiris.NS.ItemManagement.Item.GetItem[T](Guid itemGuid, IEnumerable`1 accessPermissions, ItemLoadFlags itemLoadFlags)
   at Altiris.NS.ItemManagement.Item.GetItem(Guid itemGuid)
   at Altiris.PatchManagementCore.Tasks.Server.PMResourceImportTask.ExecuteTask(IServerTaskExecutionInstance instance)
   at Altiris.PatchManagementCore.Tasks.Server.PMResourceImportTask.OnExecuteSingleton(IServerTaskExecutionInstance i)
**CEDUrlStart** :http://entced.symantec.com/entt?product=SMP&version=7.5.1670.0&language=en&module=p6+6o5iOYS20RH8RIl/i8Q==&error=-1445649547&build=**CEDUrlEnd**
-----------------------------------------------------------------------------------------------------
Date: 8/4/2014 2:13:01 PM, Tick Count: 3551409, Host Name: ALTIRISPROD, Size: 1.56 KB
Process: AtrsHost (8256), Thread ID: 201, Module: AtrsHost.exe
Priority: 1, Source: PMC:PMResourceImportTask.OnExecuteSingleton
File: C:\ProgramData\Symantec\SMP\Logs\a.log

Do you have an access directly there from server? File isn't locked?

http://www.solutionsam.com/imports/7_1/patch/windows/Tools/STPatchAssessmentSrv.exe
 

• http://www.symantec.com/docs/TECH194937

My compatriot; Igor, is spot on, for I am unable to reproduce the issue in test lab, so file is in order on the SolutionSam site.

If you are able to input that URL into a browser, and download it without failures, it could be a problem with GPO or other group policy, for the Console will use anonymous user to call that and hit that download site.

You may also try running WireShark or other network trace software during the failure time frame; research the results to isolate the network device or cause for restricting that file download.

Resolved.

Was an Issue with IPS and firewalls. Detected and resolved with SOC's help