Workflow Soluiton

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  • 1.  Pause Execution is constantly timing out.

    Posted May 31, 2011 09:23 PM

    I have set up a process Workflow that will monitor an e-mail box and create about 15 tickets and assign them to different queues. I'm having problems with the Pause Execution component timing out and ending the process. I have read that this is a "known issue" but I need to get this to work. Has anyone found a work around? How are you guys creating multiple tickets in a Workflow? 



  • 2.  RE: Pause Execution is constantly timing out.
    Best Answer

    Posted Jun 01, 2011 09:53 AM

     

    A little background first:

    When the process kicks off it checks a mailbox to see if there are any e-mails that match a key phrase in the subject line. If the subject line equals the key phrase, a series of tickets are created and the e-maill is deleted at the end of the process.

     

    The issue was that the ticket creation process was taking too long and  timing out against the Altiris ASDK, In turn never deleting the e-mail. So the next time the process runs the same thing was happening creating the multiple tickets.  To resolve this, I adjusted the process to authenticate against the ASDK further down stream and removed serval Pause Execution components in the process so the ticket creation would fit into the "time allowed" by the ASDK.