Endpoint Protection

Dear Concern,
We have recently started using SEP.SEP is working perfectly fine in our network. Only the application based on Power Builder 11 is not working.If we uninstalls the SEP the PB application starts fine,again if we installs the SEP than PB application stops functioning.We recevies the below error while starting the PB applications.

PB110.EXE  - Application Error
The application failed to initialize properly (0xc0000005). Click on OK to terminate the application.

Thanks and regards
Sandesh

Check the SEP logs and find out any entry related to this application is present.If present create an exception for that.

 

What is the version of SEP you are using?
We have seen some issues with SEP RU5 and power builder

Use centralized exception to exclude the file or folder related to that application...
Creating centralized exceptions from log events
http://seer.entsupport.symantec.com/docs/331004.htm

https://www-secure.symantec.com/connect/forums/newbie-centralized-exception-question-rtvscan-killing-us

yes, its SEP RU5

Sandesh

Try disabling application and device control and see if that work s?

I'm using SEP 11.05.002.333. All applications that was compiled by Power Builder 11 isn't working.
It show error "The application failed to initialize properly (0xc0000005). Click on OK to terminate the application".
So, It's work if I config client install package to enable only antivirus and antispyware feature. but I won't to lost the network threat & proactive threat protecton feature.

Yes !!!!

There is a defect in RU5.

I too have a problem with the latest Version of SEP. I have escalated to Symantec support.
They say "a defect related to Sybase PowerBuilder conflicting with the Application and device Control Module of SEP11 RU5, "

My case ID is :- 320-233-677

You too open a case with Symantec.

Awaiting for hotfix of RU5

Regards...
Ramji Iyyer

 This error mostly leads to Application and Device Control.
Check ig you have any APP policy applied if yes then create exclusion for this file in AAP control policy.

If you are not using Application and Device control then remove it from the computers.

I Received the same error.

And below is the mail from Symantec.


This is in reference to the Case Id # 241-010-626
 
Issue: Sybase/ Powerbuilder Application doesn't work proprely after Upgrading to MR5

Symptoms:
The Application is block and process is kill

Cause:
Application and Device Control is the source of the problem, Sysplant look to be the reason

Solution
We are still reaching the change has been made on Application and Device Control

Workaround :
1) Disabled all the rules on Application and Device Control
OR
2) Disabled the driver sysplant.nt
OR
3) Downgrade the Symantec Endpoint Protection to 11.0.4202 (MR4MP2)
NOTE: The Issue has been detected as a Defect in Symantec Endpoint Protection MR5.

Second Mail after analyzing all Logs...

his is in reference to the Case Id # 241-010-626
 
The Case is addded to the Backline Database as "Product Requires Fix".
 
The Issue being faced by you is a defect which is resolved in the Upcoming Release Symantec Endpoint Protection MR6.
 
At Present, the Workaround Provided is to Install Symantec Endpoint Protection MR4MP2 on the machines carrying "Sybase Power Builder".
 
We Sincerely Apologize for the Issue.
 
We appreciate your business, patience and time.

Thank you,

There're some CAD application that affect with MR5.
This is the result.
                                                                              MR3
                                                               All Feature |  Only Antivirus & Anti Spyware
AutoCAD LT 2002                                         Err1    |      OK
Solid Edge V19                                             OK      |      OK
Apps that compile with PB11.5                      OK      |      OK
                                                                              MR4
                                                               All Feature |  Only Antivirus & Anti Spyware
AutoCAD LT 2002                                         Err1    |      OK
Solid Edge V19                                             OK      |      OK
Apps that compile with PB11.5                      OK      |      OK
                                                                              MR5
                                                               All Feature |  Only Antivirus & Anti Spyware
AutoCAD LT 2002                                         Err1     |     OK
Solid Edge V19                                             Err2     |     OK
Apps that compile with PB11.5                      Err2     |     OK
E1 = After launch application, it's disapear immediately
E2 = Show error dialog "The application failed to initialize properly (0xc0000005), click on OK to terminate the application."