Hi John
Apologies for the delay in responding to you.
Are you still experiencing an issue with this? If you are we would likely need to obtain some samples of what you're seeing so in this case I think it would be best to raise a Support case directly so that we can go through your settings with you and make sure everything is set correctly to see if we can get this issue resolved for you.
Thank you
Ian Tiller
Tier 2 Senior Technical Support Engineer