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PGP Desktop 10.3.2 + Outlook 2010: doesn't decrypt message and sends them without PGP encryption

  • 1.  PGP Desktop 10.3.2 + Outlook 2010: doesn't decrypt message and sends them without PGP encryption

    Posted Aug 04, 2015 11:47 AM

    I don't use my PGP setup on a regular basis, so this might be an ongoing issue for some time I only noticed now:

    • My Outlook 2010 doesn't automatically decrypt PGP messages automatically as it used to (but drag/dropping it into PGP Viewer works)
    • Sending emails which should be PGP encrypted or/and signed seems to work (no blocking or warning), but the message gets sent without any protection despite the verbose logs (see below)
    I already attempted solutions, including
    • Ensuring the keys of my counterparties are imported and adequately signed
    • Rebooting the computer (several times...)
    • Disabling EMET for Outlook to see if there is any issue due to this
    • Verifiing my anti-virus has no email hook active
    • Enabling debug logging of PGP (instead of just plain verbose mode)

    As you can see in the debug error logs, PGP claims to be sending emails encrypted but neither the passphrase is asked nor the email is encrypted (but email is sent!).

    16:59:39            ----- Encryption Desktop started -----
    16:59:39            Encryption Desktop 10.3.2 (Build 15495) (15495)
    16:59:39            Today's date is XXXXX
    16:59:39 PGP     Info    Setting logging level to: 0x3FFFF
    16:59:39 Email     Debug    >> PGPocTrayLoadAccountData
    16:59:39 Email     Debug    << PGPocTrayLoadAccountData
    16:59:39 Email     Debug    << PGPocTrayLoadPrefsData
    16:59:39 Email     Debug    << PGPocInitApplication
    16:59:39 Email     Info    Email proxying is enabled and active
    16:59:39 Email     Debug    >> PGPocInitThreads
    16:59:39 Email     Verbose    Listening on port XXXX
    16:59:39 Email     Debug    >> PGPocInitializeWorkerThreads
    16:59:39 Email     Debug    << PGPocInitializeWorkerThreads
    16:59:39 PGP     Verbose    Worker threads started
    16:59:39 Email     Verbose    Connection accepted
    16:59:39 Email     Debug    Queueing socket 0x684 for worker
    16:59:39 Email     Debug    Socket 0x684 dequeued by worker
    16:59:39 Email     Debug    Received OIPCINIT
    16:59:39 Email     Debug    >> PGPocInitIndirectSession
    16:59:39 Email     Debug    Session-type: LSP
    16:59:39 Email     Debug    Don't proxy ourselves
    16:59:39 Email     Debug    Not redirecting LSP session
    16:59:39 Email     Debug    << PGPocInitIndirectSession
    16:59:39 Email     Debug    PGPocInitIndirectSession succeeded
    16:59:39 Email     Debug    Sending OIPCINITRESP
    16:59:39 Email     Debug    Closed client socket: 0x684
    16:59:40 Email     Debug    << PGPocInitThreads
    16:59:40 Email     Debug    Token thread successfully loaded PKCS11 driver ''
    16:59:40 Email     Debug    Starting initialization procedure
    16:59:40 Email     Debug    >> PGPocTrayLoadPrefsData
    16:59:40 Email     Debug    << PGPocTrayLoadPrefsData
    16:59:40 Email     Debug    >> PGPocTrayLoadPrefsData
    16:59:40 Email     Debug    << PGPocTrayLoadPrefsData
    16:59:40 Email     Debug    >> PGPocTrayLoadPrefsData
    16:59:40 Email     Debug    << PGPocTrayLoadPrefsData
    16:59:42 Email     Debug    >> PGPocTrayCacheAccountPassphrases
    16:59:42 Email     Debug    << PGPocTrayCacheAccountPassphrases
    16:59:42 Email     Verbose    Connection accepted
    16:59:42 Email     Debug    Queueing socket 0x894 for worker
    16:59:42 Email     Debug    Socket 0x894 dequeued by worker
    16:59:42 Email     Debug    Received OIPCINIT
    16:59:42 Email     Debug    >> PGPocInitIndirectSession
    16:59:43 Email     Debug    Session-type: LSP
    16:59:43 Email     Debug    Email port redirection enabled
    16:59:43 Email     Debug    << PGPocInitIndirectSession
    16:59:43 Email     Debug    PGPocInitIndirectSession succeeded
    16:59:43 Email     Debug    Sending OIPCINITRESP
    16:59:43 Email     Debug    Closed client socket: 0x894
    16:59:43 Email     Verbose    Connection accepted
    16:59:43 Email     Debug    Queueing socket 0x894 for worker
    16:59:43 Email     Debug    Socket 0x894 dequeued by worker
    16:59:43 Email     Debug    Received OIPCINIT
    16:59:43 Email     Debug    >> PGPocInitIndirectSession
    16:59:43 Email     Debug    Session-type: MAPI
    16:59:43 Email     Debug    << PGPocInitIndirectSession
    16:59:43 Email     Debug    PGPocInitIndirectSession succeeded
    16:59:43 Email     Debug    Sending OIPCINITRESP
    16:59:43 Email     Debug    Received OIPCCONNECT
    16:59:43 Email     Debug    >> PGPocInitIndirectConnection
    16:59:43 Email     Debug    << PGPocInitIndirectConnection
    16:59:43 Email     Debug    PGPocInitIndirectConnection succeeded
    16:59:43 Email     Debug    >> PGPocProxyConnection
    16:59:43 Email     Verbose    Processing plugin requests
    16:59:43 Email     Debug    >> sPluginIPC
    16:59:43 Email     Debug    >> PGPocTrayCopyLocalKeyCachesToWorker
    16:59:43 Email     Debug    << PGPocTrayCopyLocalKeyCachesToWorker
    16:59:43 Email     Debug    PlugIn: first event
    16:59:43 Email     Verbose    Outlook Plugin: Loaded successfully.
    16:59:43 Email     Debug    Received testconnection request
    16:59:43 Email     Debug    Outlook Plugin: Version 14.0.0.7153
    16:59:43 Email     Debug    >> PGPocAccountMaintenance1
    16:59:43 Email     Debug    << PGPocAccountMaintenance1
    16:59:43 Email     Debug    >> PGPocTrayKeyringMaintenance
    16:59:43 Email     Debug    << PGPocTrayKeyringMaintenance
    16:59:43 Email     Debug    >> PGPocAccountMaintenance2
    16:59:43 Email     Debug    << PGPocAccountMaintenance2
    17:00:24 Email     Debug    Received testconnection request
    17:00:24 Email     Verbose    Outlook Plugin: User signed and encrypted a message with subject RE: [PGP] test
    17:03:54 Email     Debug    >> PTOCHandlePolicyChange
    17:03:54 Email     Debug    >> PGPocTrayLoadPrefsData
    17:03:54 Email     Debug    >> PGPocTrayLoadAccountData

     

    I'm thankful for any help!

    alex



  • 2.  RE: PGP Desktop 10.3.2 + Outlook 2010: doesn't decrypt message and sends them without PGP encryption
    Best Answer

    Posted Aug 05, 2015 10:51 AM

    It's only after reparing the Symantec Encryption Desktop installation and tried desactivating various Outlook plugins that I noticed that I was running an old build of it.

    I found the installation file for 10.3.2MP7, which solved my issue.